Is windows 10 the problem


(simon walker1965) #1

Upgraded to windows 10.now pc will not recognise my iphone on the mobile link so I have no control as my pc is not in arms reach when riding.is windows 10 the problem? Many thanks


(Paul Allen) #2

Been using Windows 10 for Zwift for over a year without issue.

Make sure that the computer and the phone are on the same WiFi network. Another thing to try is logging out of the Zwift Mobile App, Closing the app and opening it backup and logging back in. Doing this will clear the cache and could resolve your issue.


(Laszlo Fodor) #3

Hi Simon,

I do not believe that there are any known issues with Windows 10 pairing to Zwift Mobile Link. Most issues with pairing are related to the WiFi network, and are typically user specific. I would recommend checking out the following KB article and if that doesn’t work, submit a support ticket.

https://support.zwift.com/hc/en-us/articles/204865785-Zwift-Mobile-Link-app-only-shows-SNEAK-A-PEEK-?section=201145295