Intel integrated graphics gen 10 and 11

Training, riding or anything else you can do on Zwift. Crashes all the time.
Sorry for the bad English as it’s not my native language.

No need to apologise, it’s infinitely better than any attempts I could make at your language. :wink:

You shouldn’t be having any crashing or freezing with your system - if Zwift is definitely using the 2070 and not being confused by there being two GPUs available. It’s not unheard of for this to cause weird issues with Zwift, hence my suggestion to disable the iGPU completely. Unfortunately aside from reinstalling the game, you don’t have many options. I would typically advise starting over with Windows 10 to rule out software issues generally, but if you use the laptop for other games then that’s a lot of messing about and it might only be the same at the end of it all.

I’m going to completely disable the iGPU and see if that fixes it. Thank you very much.

Good luck, it’s worth a try.

Coincidence or not, these freezing and auto shutdown problems started when another problem started: avatar flickering (both happening).
It’s a shame I’ll have to go back to the laptop with AMD Ryzen 5 3550h processor and NVIDIA GeForce GTX-1650 graphics card. I’ve never had any of these problems here.
The upgrade didn’t work for Zwift.

If you mean this: Streamable Video

Then it’s an old issue, the workaround is here: New launcher (1.0.51) causing stutter on Windows systems - #49 by Dave_ZPCMR

Yes, that’s it. So long and there is still no official solution. Geforce Experience solved it here.
It seems that the glitches are piling up and there is no interest/ability from the Zwift team to resolve.
Interestingly, none of this seems to affect my old laptop. Sometimes less is more.

Is this still an issue. Getting colder outside so looking to re activate. Drivers have since updated a lot, v30+ now.

Anyone have had issues recently?

@Andy_Turnbull_AHDR How’s it been with OBS running?

Hi Dave,

I’ve been away overseas a little bit but the times I have used Zwift it’s been working fine. I’ve also disabled the anti-virus which has also helped. In summary no further crashes which is great.

I noticed after a recent Zwift update this week that the whole display of Zwift appears sharper. Has there been an upgrade?. All lettering and numbers appears to be in a different font. Looks pretty good IMO.



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Hi all, just wanted to add my 2 cents here - New joiner on Zwift (I ordered the new Zwift Hub on Oct 3rd and got myself going the next day upon delivery).

I use a Surface Pro 8 i5 with its integrated graphics card, and cast on my TV via HDMI. I’m running into the same issue as all others, and I seem to unfortunately be doomed as I run W11 and the workaround is only for W10.

As of today Oct 11, I believe there have not been more recent updates than this thread (and I’ve been looking!). I opened a ticket with Zwift Support, but from what I read I don’t have much hopes.

I’ll have to fall back to the phone app, which is a real pity - makes me feel disappointed and kind of cheated on by Zwift. Let’s keep hopes up that they end up tackling this issue as more people raise it, not much more I can do from my position.

Thanks all for the messages here, at least I can find comfort in knowing what the root cause is :slight_smile:

Install OBS and see how you get on. Steps are here (note that they were originally posted in relation to another issue, recently fixed): New launcher (1.0.51) causing stutter on Windows systems [SOLVED] - #49 by Dave_ZPCMR

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From the very bottom of my heart, THANKS !

I just managed to finish my first 60’+ ride with ZERO issues thanks to your guidelines with the OBS workaround… I’ll get back to this thread in a few weeks to confirm no more issues, hopefully helping out other lost souls in the same situation as I was before running into you!

I am DELIGHTED, thank you so much man !!! Ride on !



Promising stuff, do keep us posted on whether it’s a proper fix and wasn’t just by chance. :+1:

If Zwift crashes then you can recover ride data up until the crash. Go to (on a PC at least) yourndocuments folder, then zwift then activities. In there will be a fit file, tylically named something like inprogress (going from memory so can’t remember for sure. Manually upload this to Strava and your ride data will be there.

Its not much of a compensation for the pain of rhe crash, but it helps…

This is so frustrating after completing 3 rides on my trial period I becameca subscriber.

In the 3 attempts to train since, zwift has stopped responding. I had really enjoyed the experience of the trial period but Im not paying to be frustrated.

I too am running at 10th generation laptop.

Have you tried the (potential) workaround mentioned above?

Hi Dave

Thanks for the reply, the software download definitely improved the stutter/flickering I experienced.

Everything was going so well until the 31 minute mark when everything froze, very frustrating when the session was a 90 minute one.

I had no idea this problem was so common, I will look around at other platforms.

Zwift is great, but not for people running certain software

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So it still froze with OBS running in the background? :confused:

Yes, however after I posted I decided to uninstsll McAfee from my pc and use windows defender.

As soon as I restarted windows asked if I wanted to allow zwift access to my pc ( an option I couldnt access on my version of McAfee) I gave permission and had 50 minutes of trouble free zwifting until my laptop battery died.

So all hope is not lost, will try again tomorrow with the laptop plugged in ( coyldnt believe how quickly the battery depleted)

Thanks again for your advice