I have not received any further communication from Zwift on the matter, nor have I seen it mentioned in any of the release notes. And as of the publicly released game client I have installed today (1.90.0) video screenshots are still not an option on my machine running the Intel Core Ultra 5 235 even though all parties agree that this CPU is capable of handling them.
My previous Zwift machine was running an i9. I’ve now upgraded to a machine that is running a Core Ultra series 2, and it no longer gives the option for video screenshots. Certainly this can’t be a performance issue. Any reason why the Core Ultra chips aren’t supported?
Not sure how you have your setup but in the Zwift settings I have my screenshots turned off. Turning them off gets rid of the Automatic ones and allows you to take manual screenshots when using the Zwift Companion App. Appears to be limited to three maximum, perhaps a fourth pic would be useful for some rides.
Right. But my question was regarding support for the Intel Core Ultra processors, which are currently unsupported for video screenshots. 
Are you saying my old now almost obsolete 10 year old intel CPU that I’m just about to retire the whole PC in a couple of months works but yours doesn’t ? Do you use the companion app at all ? Are we talking about the same thing ? you get 3 screen shots during a ride either pretty random or controlled by clicking the photo button in the companion app.
We’re probably talking about different things then. Are you referring to still picture screenshots, not the 10 second video clips? I recognize the terminology of “video screenshots” is weird, but it seems to be the terminology used here.
Video screenshots are currently only supported by Intel i3 (10th gen or newer), i5/i7/i9 (9th gen or newer), and Ryzen 5/7/9. This is according to the zwift support page.
The Intel Core Ultra series chips are excluded from that list.
How much RAM do you have? I think that is also a limiter to having the function available.
Having less than 8GB is supposed to make video screenshots disabled by default but the switch would be available in settings, but my understanding is that the newer Intel CPUs are simply not matching the naming conventions that they used to enable it. This is a known problem that @Rowdy is aware of. The stuff Carl is talking about is unrelated to this issue.
https://forums.zwift.com/t/video-screenshot-is-not-available-in-the-game/646722/8?u=paul_southworth
Haha, so this is why I have no video screenshots on my new Alienware Area 51 18 
This is so weird and stupid. I have Intel CORE i7 4790 with GeForce RTX-4070 TI and the zwift run blistering fast and crisp clear at 4K, except video capture ability. Also. I have a laptop with Intel CORE i7 with Iris Xe iGPU. If zwift statement is correct (better generation CPU) this laptop should run better, faster and clear but this laptop runs like a carp with video capture ability.
So zwift which is it, CPU or GPU?
CPU matters most. RAM also determines if it’s on by default. GPU is irrelevant.
This is still an issue. Ultra is still not recognised, at least not with my new laptop, Intel® Core™ Ultra 7 256V (47 TOPS NPU, 8 cores, up to 4.8 GHz)
Memory
16GB, LPDDR5X, 8533MT/s, Memory on Package, onboard
Storage
512 GB, M.2, PCIe NVMe, SSD
I wonder if it will be fixed soon?
Ultra graphics profile depends on GPU.
what video card is in it, is it a gaming laptop?
It’s Intel® Arc™ Graphics
No GPU requirements are shown here: Taking Screenshots and Capturing Video in Zwift
This topic is about the video screenshots feature, which depends on the CPU model name (and should support the Core Ultra CPUs but apparently still doesn’t). The Ultra graphics profile is determined by the GPU, and I believe the ARC 140V might be the only Intel integrated GPU that gets better than the Basic profile. It’s clear that Zwift is looking at recent iGPUs and thinking about whether they can do better than Basic but for now if you care about graphics quality in Zwift, don’t use an iGPU.
A few months ago I asked Mike Hanney to make a table of GPUs and their associated Zwift graphics profiles as seen in Zwift log file reports, which he put here: https://trainerdx.com/gpu-profiles. The data is a bit messy but it does the job.
Yeah, that’s what I was asking about. I was surprised it’s not available with a Core Ultra 7 cpu. It’s not the end of the world, I was just hoping it would work with my new laptop.
The odd thing is I have an older, smaller laptop that only offers 1080p maximum resolution and offers video screenshots, and on the new one I have up to 4K UHD (2160p) offered but no video screenshots…oh well, at least it’s 4K 
That’s what I have
Nice, so you are getting the best graphics profile the game can offer, and that’s why you also get the higher screen resolution options. I misunderstood your earlier comment but I know they are looking at giving your CPU the video screenshots feature, I’m just unsure why it’s taking so long.