Installation Error on Mac

error

(Bo Pritchard) #1

I’m attempting to install on a
MacBook Pro (Retina, 13-inch, Early 2015)
10.12.5

The installation fails and when I look in the installer log I see the following error. Can anyone help me?

Nov  6 12:04:28 kingfish installd[76980]: PackageKit: ----- Begin install -----
Nov  6 12:04:28 kingfish installd[76980]: PackageKit: Session UUID file exists - will not overwrite /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/4D6A5773-C908-44A1-8261-81652FB2CA5C.activeSandbox
Nov  6 12:04:29 kingfish installd[76980]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “ZwiftInstaller.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Volumes/Zwift/ZwiftInstaller.pkg#Zwift.pkg, PKInstallPackageIdentifier=com.zwift.ZwiftLauncher, NSLocalizedDescription=An error occurred while running scripts from the package “ZwiftInstaller.pkg”.} {
	    NSFilePath = "./postinstall";
	    NSLocalizedDescription = "An error occurred while running scripts from the package \U201cZwiftInstaller.pkg\U201d.";
	    NSURL = "file://localhost/Volumes/Zwift/ZwiftInstaller.pkg#Zwift.pkg";
	    PKInstallPackageIdentifier = "com.zwift.ZwiftLauncher";
	}
Nov  6 12:04:29 kingfish Installer[77049]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Nov  6 12:04:29 kingfish Installer[77049]: IFDInstallController 1B070 state = 8
Nov  6 12:04:29 kingfish Installer[77049]: Displaying 'Install Failed' UI.
Nov  6 12:04:29 kingfish Installer[77049]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

(Vincent W.) #2

Hey Bo, have you tried completely restarting your computer, redownloading Zwift and try to install?