In a Workout trainer get blocked

Bugs and Support
#1

Trainer: Wahoo Kickr Core
Device with Zwift App: macbook air
ANT + or BLE: ANT +
ERG mode or SIM: ERG mode

Yesterday in a training, the kickr core “blocked” and it was impossible to pedal (very high resistance) because it got stuck and cannot reach the wattage goal. this situation only occurs in training.

When I stopped pedaling, ERG appeared momentarily off and the roller was already loose and I could cycle again, after a while the problem would return.

Does anyone know how to solve this problem?

#2

It seem like you got the spiral of death.

#3

is not spiral of death, it is impossible to pedal because the kickr is really stuck.