I need help about child account

Hi everyone I think I need help because I can login to my account but when I tried to ride on zwift my avatar doesn’t go. I started to use child account 3 or 4 days ago and ı totally rode 35 km after that yesterday when ı tried to ride on zwift (on android device) the warning came and it’s something like you will use zwift after 25 days. (ı will add photos). does child account have some limitations because when we looked at the information about child account there is nothing about any limitation

I don’t think the child account has a limit. Are the Parent account active and paid in full. does the parent account work as normal?


For child account do we need to open a normal account for our parents because no one in my family ride bikes for training and I’m just 15 because of that I decided to open child account

A parent or guardian must be a full paying member of Zwift for you to receive a free child account.


Oww I wasn’t know that. Thank you a lot :slight_smile:

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Hey Emir,

Our support squad reached back out to your emails with a little more information about how children accounts work. Please respond so we can get this situated for you.

Me and my brother have a childs accounts that have either expired or nearly expired and need a promo code to reactivated… Parents have tried to contact zwift numerous times and had no response… Please help
Thanks Finley

What do you mean the accounts will expire?

My 13 and 10 year both have child accounts…under 16yrs ride free. Apparently every year you need to apply for a promo code to keep their account active. One childs account doesn’t actually expire until 1st Dec but has stopped allowing him to access races! Despite regular efforts to communicate i can not get zwift to reply and provide code. Very upset 13yr old!

Please note that each time you call or email, they put you in the back of the line. I know, it doesn’t make sense, but that is the reality. It is best to wait patiently for a response rather than continue to email them.

A new process was rolled out earlier this year for child accounts, and you had to go online and pay $1 to activate the account for the year and sign the waiver again. Do you remember getting an email about that, it would have been in the spring or early summer maybe if I remember correctly?

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OMG that’s ridiculous…not telling the 13yr old that I keep going to the back of the queue. Luckily my partner has emailed as well and he is the patient one!
No recall of an email, though I was in home schooling lockdown chaos!! We are UK based…
We have completed the consent form again for both boys but heard nothing since…
Thanks for your response

This may help:

I would think just filling out he form again should be the way to do it.