I did a bit of research and I’m not seeing that we’ve ever received email from you - at least not from the yahoo email address I found associated with your account. I searched for log files sent in and I’m not finding those either. Chances are if you’ve never gotten a reply from us, the email never got to us.
I understand it’s a point of irritation so I won’t ask what the issue is. Just know if you feel like emailing us at firstname.lastname@example.org, we absolutely will respond and do our best to assist you.
If you’d rather simply cancel, I can’t do that on your behalf, but I can provide some instructions.
So long as you’re logged into Zwift.com, the following link should take you directly to the Membership section of your Zwift Dashboard.
From there, click the ‘Cancel Membership’ button and confirm the cancellation. You’ll still keep your subscription until the end of the billing cycle, but you won’t be automatically charged any longer.
We’ll keep all of your experience, items, and badges and at a later point, if you feel like giving us a second chance, so long as you keep your account credentials, you’ll be able to apply a new subscription at any time.
We would really appreciate the chance to help you, but that’s entirely your decision. Regardless, I hope you have a wonderful rest of your week!