# Gift card code doesn't valide **URL:** \ **Category:** Bugs and Support\ **Created:** [May 4, 2019, 10:10am UTC](https://forums.zwift.com/t/gift-card-code-doesnt-valide/68124 "2019-05-04T10:10:56Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![antoine\_bzh](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/antoine_bzh/32/34813_2.png) [@antoine\_bzh](https://forums.zwift.com/u/antoine_bzh)\ **Post date:** [May 4, 2019, 10:10am UTC](https://forums.zwift.com/t/gift-card-code-doesnt-valide/68124/1 "2019-05-04T10:10:56Z")
hi there, i bought a 3 months gift card and i try to enter the code under [The at Home Cycling & Running Virtual Training App](https://my.zwift.com/billing/promotions) page but it fails. I tried many times in changing “0” and “O” but it never worked. I think i’ve the last letter that i can’t see because when i remove the sticker which hide the code maybe the last letter has been removed with it. My code have 15 letters/numbers. Can you confirm that ? Am i the only man who encountered this issue ? ---
**Author:** ![Paul\_Allen](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/paul_allen/32/414916_2.png) [@Paul\_Allen](https://forums.zwift.com/u/Paul_Allen)\ **Post date:** [May 4, 2019, 11:49am UTC](https://forums.zwift.com/t/gift-card-code-doesnt-valide/68124/2 "2019-05-04T11:49:48Z")
You need to contact Zwift support directly and they might need to issue you a new code. This happened to a guy last week and support resolved the issue. ---
**Author:** ![antoine\_bzh](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/antoine_bzh/32/34813_2.png) [@antoine\_bzh](https://forums.zwift.com/u/antoine_bzh)\ **Post date:** [May 4, 2019, 4:23pm UTC](https://forums.zwift.com/t/gift-card-code-doesnt-valide/68124/3 "2019-05-04T16:23:54Z")
you had right Paul. Support solved my issue. Thx.