Free Ride

 I have attempted to do a FTP test the last 2 weeks and the Free Ride does not allow me to use my gears properly. For the first 35 minutes of the ride I’m using the ERG function but once the 20 minute free ride portion comes on I’m supposed to be able to shift as if outside. I can shift all the way to the highest gear but the power remains at the last used low ERG level. How can I correct the problem?

I had this problem as well.  I “fixed” it by re-starting the FTP test and adjusting the difficulty a few times (by using the up and down arrows) before reaching the 20 minute free ride portion of the workout.  That seemed to do the trick.