UPDATE #4: I apologize for the belated updates on this. Our team has resolved the original issue which dealt specifically to Saris Trainers. If you are experiencing an issue with ERG mode on your smart trainer or smart bike, please contact us at firstname.lastname@example.org with any details and your setup (Zwift device, Trainer brand and model, Firmware version, and how you are pairing to Zwift - a screenshot of your pairing screen may help).
UPDATE #3: We have noticed some Zwifters have been experiencing similar issues after the update below. Please try the following:
Go to the iTunes store and update your device
Restart your IOS device
Disconnect all Bluetooth devices from zwift, reinstall (trainer) and calibrate again
This should get your ERG mode back up and running.
Please let us know if the issues persist, or any other issues arise.
UPDATE #2: We have released a fix on iOS and Apple TV. Please let us know if the issues persist, or any other issues arise.
UPDATE #1: We have released a fix on Mac platform. Please let us know if the issues persist, or any other issues arise.
We have identified an issue with the lack of resistance in ERG mode on some trainers via Bluetooth. Thank you for your patience while we investigate this issue. I will update this post as we receive new pertinent information.
[ZG - 5961]