Just downloaded the Feb update and logged in, but the new app will not run. It tells me my login is wrong, then will not accept my re-entered credentials, telling me the check internet connection. Triple checked my user and password is right and I deffo have internet connection cos i’m working from home and did a speedtest to check. Is this a known bug with Windows app??
Tim is it a work computer that maybe has a VPN or some security built in?
Hi, yep its a work computer, which has worked fine on previous versions of Zwift. Work recently changed from Sophos to Netskope security, so maybe it’s that?
I would explore that a little bit. I know others with work computers have experienced various issues. If you can try to login on your phone as a test that may shed some light on where the issue might be.
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OK worked on this more with support and it’s a bug, not my internet or security settings. They said a bug fix will come for this issue. So I sit here in the meantime not being able to login to Zwift via Windows app, while I still pay for subscription. Great.
We also switched to Netskope recently which broke my Zwifting. I was able to eventually close the Netskope processes as my workaround. I now use a different boot image of Windows, without Netskope, to run zwift.