I have a problem with mounting zwift ride on wahoo kickr core.
the thru axle does not screw in and the thread seems to be worn out.
how can I solve it?
Hi, @Mario_Barone sorry to hear about the struggles with your Zwift Ride, I’m Norman from Zwift and we are happy to help! It seems like you have taken the best first step already, I see a ticket in your name on our systems, help is on the way! We’re going to reach back to you as soon as we can and sort this out.
Ride On.
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I am waiting for support.
I have my zwift frame on the floor and I can’t use it.
My ticket is already open but I don’t know what are you doing for me.
I understand that you have a lot of requests but without any information for me is very disappointing.
It is impossible to use the chat and talk to a human person, this for me is not an ideal support.
Heyy Mario,
It seems that i have the same issue. Did you got already a response or how you can fix it ?
Thx and hope we can start wirh Zwift soon.
Tomorrow it is going to arrive the new thru axle…i hope!
Did the Axle arrived ? And does it solve you problem ?
I am waiting…i hope tomorrow
Finally today It is arrived the thru axle, stay tune.
The new thru axle is ok and it solve the problem
Perfect. Hope the Supportteam reaches out to me soon. I already made a ticket. Have fun Riding
Hello, I received my zwift ride yesterday. It seems I have the same issue. I’m unable to screw the thru axle. By the way, open a ticket is a journey…… Zwift assistance through the Bot is the worse experience I had since a long time. Hope I will receive a response ASAP
Hi @Sebastien_Frise, welcome to the forums!
I’m Fernanda, from Zwift.
Just wanted to give you a heads-up that I’ve found the ticket you submitted to our support team about your Zwift Ride. I’ll be sending you an email with the next steps to take.
Don’t forget to keep an eye on your email for any updates!