So I have been running Zwift error free for the most part for 5 years. Now my password is not recognized and I get a check internet connection message even tho I am connected. Reboot worked today but then mid ride connection was lost and I was riding alone on Zwift. Software would not log out or respond and then the ride was only recorded until connectivity was lost. No idea what is going on. Thanks in advance for any suggestions.
It sounds like the problems are with your connection to the Zwift servers. But tell us the details of your setup.
Using Windows 10 and Chrome without a problem for years. Nothing has changed that I am aware of other than Zwift updates.
Riding alone is caused by you losing your internet connection to Zwift’s servers.
So it could be your router (try rebooting that), something to do with your ISP, radio interference with your wifi connection, or various other possibilities for the connection between your Zwift client device at one end, and Zwift’s servers at the other.
Thanks Steve for your feedback. Rebooted modem and router, no luck. Nothing has changed in my set up other than a Zwift update two weeks ago. I am level 33 and have been using Zwift since the beginning but I fear this may be the end.
Here is the error log:
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Zwift\ZwiftApp.exe
Problem Event Name: AppHangB1
Application Name: ZwiftApp.exe
Application Version: 0.0.0.0
Application Timestamp: 60a701c0
Hang Signature: bbef
Hang Type: 134217728
OS Version: 10.0.19041.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: bbefcb26877ce65efaa86744ef6a3e82
Additional Hang Signature 2: 4392
Additional Hang Signature 3: 4392c88f2d1d9b8064aed03c2f3fbde7
Additional Hang Signature 4: bbef
Additional Hang Signature 5: bbefcb26877ce65efaa86744ef6a3e82
Additional Hang Signature 6: 4392
Additional Hang Signature 7: 4392c88f2d1d9b8064aed03c2f3fbde7
Extra information about the problem
Bucket ID: 8c4733d85469f718089ca793e53d5617 (1773476606925166103)