"Failed to verify the ReCaptcha token, please try again."

Bugs and Support
1

I cannot sign in. Keep getting this message. Any idea how to fix this? I’m using Firefox on Win 10

2

I just tested this using a clean installation of Firefox (no extensions) on Windows 10 and didn’t run into a problem. Can you replicate the problem with extensions disabled, or in another browser such as Edge?

3

I’m getting the same problem on Firefox.

4

Hi @spudone, welcome to Forums! I’m Francisco from Zwift Support.

We totally get that logging into your account is super important, and I’m here to look into this further.

Since you mentioned this behavior happened on Firefox, I’d recommend to check this post from their website about this specific issue:

Recaptcha Not Working in Firefox Specifically.

For more steps from Zwift support website which are similar, check this one:Issues Accessing zwift.com:

There are several reasons why you might experience issues reaching zwift.com—here are the most common:

  • There’s an issue with your default web browser, try clearing the cache.
  • There’s a known issue or outage with the website; if that’s the case, you can find more here.
  • If there’s no indication that the website’s down and clearing the cache doesn’t fix the problem, try an alternate secure web browser like Mozilla Firefox or Google Chrome.

If test it using Chrome, try setting your browser to incognito mode.