My intial seven day trail just ran out in the middle of a workout, which was a little inconvenient. I would suggest a way of ending the trail period less abruptly - your trail period has ended but, no rush, finish your workout on us (ish) Demonstratning this rider insight would be right up your street and generate a lot of goodwill.
It should be rolling over to the free 25km you get per month, and I remember those didn’t abruptly end at 25km, but it would just prevent you from starting another ride.
Oh that sucks bro. Sorry it happened. But I’ve been reading them about family pricing or couples pricing and/or a multi month payment discount and it’s fallen on death ears. They seem to not care about their customers