Elite Sterzo Smart Zwift Windows 11

Bugs and Support
42

Here is the zwiftalizer thingamajiggy link Zwiftalizer 2.0

You will see 2 connections for HRM and Sterzo, after the initial steering no response, I connected through phone to test after my ride.

@shooj

43

New pairing behavior yesterday.

No steering again. Went into the pairing screen to try disconnecting and reconnecting.
Usually what happens is you click on the blue Steering button from the pairing screen, and the small window opens showing the Sterzo connected, with a white check mark in the box on the right. If you click that box, the check mark goes away, and the box is then empty (unchecked) but the Sterzo remains visible in the list.

Yesterday, clicking the white checkmark in the box made the Sterzo disappear from the list. It would reappear after another 5-10 seconds of searching. But the disappearing act immediately on unchecking the box is new behavior. See gif.


It connected at one point across multiple attempts, but only to steer me right this timeā€“and I only knew because the red force field showed up for a few seconds, then went away. No actual steering at any time. But as always, Sterzo showing as connected in Pairing.

44

No steering again yesterday, any update on this @Rowdy

45

Hello all,

Iā€™ve been attempting to recreate this issue on my Windows 11 PC and my Sterzo and still have not managed to experience it. It seems to be pretty intermittent for folks and we may need to find a reliable way to trigger this in order to find the root cause and fix it.

I havenā€™t received any other reports of this issue outside of this thread, so this may be caused by something outside of Zwift or the result of a unique variable being added to the equation. Iā€™ve reached out to the Zwifters who have posted recently on this thread in order to start tracking this via support tickets, and I encourage anyone else experiencing this to reach out to Support as well.

For anyone who sees this and has not opened a support ticket, please:

  • Confirm which model/manufacturer PC you use to Zwift
  • Confirm which bluetooth driver version is installed on your device? (Visit this support.microsoft pageā€‹ to details on how to check)
  • If your bluetooth driver is not fully up to date, please update to the latest version.
  • Navigate to Documents/Zwift, then delete KnownDevices.xml and Prefs.xml to restore your Zwift setting back to default
  • Confirm that your Sterzo has fresh batteries and is on the latest firmware available from the Elite Upgrado app.

After taking the measures outlined, please let us know if the issue continues or improves for you.

46

Hi Rody, I have updated the Bluetooth version 23.60.01 to 80.0.3 and everything else in your email. You also have my activity in Repack Rush in Watopia. I deleted the knowndevices.xml files that said invalid and prefs.xml. I hope it works now

47

Today the sterzo tells me he keeps looking and canā€™t find it. It doesnā€™t work and I have done all the noisy steps

48

I sent this to Rowdy for my ticket yesterday, but Iā€™ll post here for others.

Update from tonight.

I didnā€™t get a chance to check the BT version on Win11, but Iā€™ve previously confirmed that the drivers are up to date. I can get that info for you, I was just running late and needing to get my workout in.

I did, however, delete the Docs/Zwift two files before firing it all up. And the Sterzo has fresh batteries, less than a week old now, and the door was closed properly. From there, hereā€™s the order of operations:

  1. I fired up Zwift on my phone (new Samsung S24+). All devices connected, worked fine, including Sterzo. Exited that app (did not ride more than 100m or so).

  2. Fired up Zwift on PC, connecting everything via BT. No steering. Logged a ride on Repack Rush.

  3. I tried to switch over (trainer & Sterzo) to the Comp App on my tablet. Sterzo wouldnā€™t connect.

  4. I then tried to switch back to PC, but couldnā€™t get the Sterzo to connect anymore. Wouldnā€™t connect to Comp App eitherā€“the blue light was solid, but it was like it was locked up, or one of the devices wouldnā€™t let it go.

  5. Removed batteries from Sterzo, reinserted, closed door. NOW it connected

  6. Restarted Repack, Sterzo (through Comp App) worked fine.

  7. Reconnected through BT on Win11, Repack a third timeā€“Steering was back again. Did Repack, and a free ride, switching between WIn11 and Comp App on two devices, Steering worked the whole time.

I did realize thisā€“when it was originally connected to my PC and not working, the Sterzo blue light was flashing, not solid. After removing/replacing the batteries, it was solid.

I honestly donā€™t remember in the past if itā€™s been solid or blinking when it was connectedā€“working or not working. Just not something I paid attention to when it was working.

Not sure if itā€™s as simple as batteries reinstalled though, because it was also ā€˜locked upā€™ between devices at that point. And even before all that, it worked right out of the gate tonight with my phone. So it workedā€“didnā€™t workā€“worked.

Iā€™m going to do some more variations tomorrow.