Elite Direto Bluetooth no resistance change

Client finds Direto, reads power and cadence, but not changing resistance in free ride and races.
Trainer difficulty slider hovers around 40-60%.
Ant+ connection works correct.
Other apps, like TrainerRoad, works fine on both ant+ and BLE connection.

We have received multiple reports of issues with the Elite Direto. These issues include: lack of resistance, fluctuations in power readings, long delays in resistance adjustment. If you’re experiencing these issues please submit a support inquiry . Thank you for your patience!