double user

I set my wife up on Zwift but did not activate her account. I later set her up on Zwift on a different ipad using the same user name and password. I activated the account and all works fine. When I search for her in Zwift mobile link I see two riders. One has no activity and the other shows her active account. 

When I go to set her up with a mobile link account it only shows the account with no activity not the active account. 

How do I remove the first account? 

 

Thanks,

 

Charlie

Hi Charlie - I did a quick search and it looks like a simple mistake. You forgot the “.” between first and last name when entering one of the email addresses (username) so it created two accounts. No worries - the member support team will sort you out via your ticket.