Don’t update Apple TV app! It will lock you out

Bugs and Support
21

Same problem here in the early morning! Zwift, sent us an email when there is such a problem, and when problem is solved.

Things can happen but let us know!

1 Like
22

At least it’s not just me… :laughing:

Had to do a ride on my phone, must take glasses with me next time!

23

Thanks for the info. At least I now know why I can’t log in. A heads up by Swift would have been appreciated.

1 Like
24

exactly, same here :slight_smile:

25

Same here Paul… Good excuses for losing the race :wink:

1 Like
26

I had exactly the same solution and problem, however the bonus was I couldn’t see how long the intervals had left :scream:

1 Like
27

Any News from Zwift HQ? Still problems.

28

damned i just started my apple tv and it autoupdated and now im locked out :frowning:
and is leading a weekly workout event in 1.5 hours time

29

Link to the stays page for this fix

30

Fix should be live now (or within the next hour) on the Apple TV app store. It sometimes takes a little time to propagate through their system.

Sorry again for the issue. We’re putting in some code and process to make sure this specific issue won’t happen again.

4 Likes
31

Next time, use AirPlay to mirror it :wink:

1 Like
32

What is the revision number to avoid? I currently have 1.0.34047, and there is an update available. Do I currently have the bad version and SHOULD update, or do I have the previous version and SHOULD NOT update?

33

The one to avoid is 1.0.34046, so the one you are seeing is the fix.

1 Like
34

This is simply not good enough, don’t the QS Test this simple sort of thing before releasing to paying customers…
I have to borrow my daughter Laptop to take part in a planned race today.

35

The fix is released, it should be in the store for you and the release is 1.0.34047 (1.0.34046 is the one to avoid).

36

Working fine, Thanks

1 Like
37

Problem fixed, thnx!

38

All I see in the App Store is version 34042 which is the latest that was added 2weeks ago.

39

When I go to the App Store on my Apple TV, it does show version 3047 however there is no update button. What am I supposed to do, delete the app and re download it? I am afraid it will try to charge me the $15.00 and then I’ll really be pissed. I have screwing with this since 1:00 today. Any help would be greatly appreciated.

40

If you have your Apple TV settings set to “Auto Update Apps” shouldn’t it automatically update to the newest version? More of a question to the group than an answer.