Does support exist?

Bugs and Support
1

Hi,

I’ve happily used Zwift for over three years. A few days ago, Zwift somehow accidentally cancelled my annual subscription paid in December 2025. The email said I could continue using Zwift until the end of my subscription in December 2026. No big deal, right? I plan to renew it then anyway. However, when I try to use Zwift, it tells me I have no subscription. I contacted support over two days ago via email and haven’t received anything beyond a message saying my issue was escalated to the appropriate team. I also tried calling twice and all I can do is leave a phone number for a return call. No one has called me. I’ve contacted Zwift support a few times over the past several years and always received a response in a somewhat reasonable amount of time. Has anyone else had an issue lately? I’m really upset that I cannot use Zwift and can’t do anything about it short of paying for another subscription.

Matt

2

Response time has been delayed for the past month with all the new users typical for January. Be patient and they will respond. Someone from support might see your message here and respond also.

3

I get it, but Zwift should plan for a predictable increase in support requests this time of year, prioritize requests better, or fix the issues that generate this annual wave of requests. The current approach of not committing to any time frame for responses isn’t a good way to treat new or existing customers.

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