My last two rides have lost recorded distance and time. I rode the entire SST Long and Zwift only recorded 1:40 for time (workout was 2:10) and 25 or 26 miles. The workout kept the correct time; however, the program intermittently froze or riders would disappear leaving only bikes and helmets. Am I doing something wrong? This is a new
issue. Thank you!
Hi Lisa
I’d say you’re not doing anything wrong.
I’ve had the bike and helmet issue in the past, left a couple of hours it cleared up.
Probably would be a good idea to try again later to see if the problems resolves. 
Okay, thank you! Any suggestions regarding the missing half hour and miles and the program jumping?
Just FYI that I’m using a Wahoo Kickr and laptop. Experiencing short bursts of freezing on a consistent basis. Thanks!
What type of computer Lisa?
I notice there have been a few computer ‘freeze’ problems recently. As with the helmet/bike thing the issue may be resolved next time you ride.
If the problem persists, submit an official help ticket to Zwift.
I too have had this problem in the last week Lisa, did the SST long too and exactly the same thing happened. I use a Mac and have used zwift trouble free for a few weeks prior .