Good afternoon, I am calling from South Africa where I have a problem with my Vitality App that doesn’t allocate points for my training, and they told me that the reason is they don’t have contact with you anymore with Zwift.
You are aware of this problem?
Thanks for your help
Fausto
Hi Fausto
I seem to have the same issue (since 1st jan 2025 it seems). Do you know if it is a zwift issue or discovery app?
Sean
Good Morning Sean, I received an e-mail last night from Haziel (Zwift support) if you would like send me your e-mail address and I will gladly forward it to you, but basicly she says that we must make sure that Zwift is paired with Discovery???(which is impossible to connect directly), I connect Discovery via Garmin and Strava.
I will communicate with Haziel later and I will let you know of any progress.
Fausto
[personal information removed]
Hi Hazel thanks to come back to me, unfortunately your reply doesn’t help me much.
My Zwift is already connected to Discovery via Garmin and Strava, but Discovery say they don’t dealing with Zwift any more.
My question was: is it true that Zwift is not dealing anymore with Discovery?
Regards
Fausto
P.S. I appreciated if you reply on the forum because I realize that other people in South Africa have the same problem
Hi @Fausto_Carello.72y and @Sean_Baws
Shuji at Zwift HQ here. Vitality Health South Africa is no longer a partner with Zwift.
I googled some outdated information still left on Vitality Health’s website that suggests this is still an active partnership, but it has not been since 2023.
Thanks Shuji to come back to us, I already try to contact Vitality for some explanations but with no joy.
Regards
Fausto
This is a real issue for all of us who ride indoors in South Africa and who use Discovery. Is there anything that can be done? Why would this partnership be revoked? Is it a money issue?
Hi Dino, unfortunately I didn’t have any proper response from Discovery, I spoke with my insurance broker few days ago, I provide him with all the raids from the first of January and he’s waiting a replay from Discovery. Tomorrow I am going to meet with a gentleman from Garmin hoping that can give me some feedback.
The moment that I have some news I will definitely let everybody knows via this forum.
Regards
Fausto
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Thank you Fausto!
Regards,
Dino Zuccollo
Hi Dino and Sean, unfortunately I don’t have good news.
Discovery came back to me with some very “no comment” questions, I decide not to replay because I thinks are lots of nonces.
But because I can’t loose my 300 points to discovery, I left Zwift connected to Strava and Garmin, but I connect my watch (Garmin vivoactiv4) to Garmin indoor bike, but only set HB and time, I left out cadence and Km other ways you duplicate the mileage, unfortunately you duplicate the hours and that’s bad for your personal statistics, but at this point in time I can’t see any better solution.
(don’t forget to start your watch every time that you start cycling and stop and save it when you finish)
If I get some common sense from Discovery in future I will let you know.
Best regards
Fausto
Good afternoon I have been told that the Zwift/Discovery agreement was terminated on the 1st of January 2025 with no notification to a broker or customer Pisspoor from Discovery side (“It was a mutual agreement between the partners to no longer work together”) I was told. Now they say the info From Strava is not valid as it was collected by a third party namely Zwift go figure
Good afternoon I have been told that the Zwift/Discovery agreement was terminated on the 1st of January 2025 with no notification to a broker or customer Pisspoor from Discovery side (“It was a mutual agreement between the partners to no longer work together”) I was told. Now they say the info From Strava is not valid as it was collected by a third party namely Zwift go figure
To follow up on my post upstream, we wanted to confirm @_Rick_Fuji_Supercali 's report that Vitality Health sent an email in January to its members about benefits ending in 2025. Vitality members will no longer earn Vitality Points through Zwift.as part of their changes.
Was told this hack by some other Vitality users who are frustrated with the inability to get Zwift rides into Vitality. Download the .tcx from Strava, import into MapMyFitness and if you have MapMyFitness linked to Vitality it will credit you. Loading into Garmin will not (not only that, but Garmin has issues with some .tcx files I have found). Works better than wearing two different HRM straps and recording on two devices at the same time. BTW, have started a FB group for cyclists who use Vitality. https://www.facebook.com/groups/426373994983837/ (Cyclists who are fed up with Vitality). Also, there is a discussion going on here about the issues as well. Redirecting...
I don’t see any option to link MapMyFitness to Vitality. How do you do this?
I’ve just realised I’m not getting any credit for my Zwift rides with Vitality. Whilst I think I figured out a way to get the credit going forward (I have a Garmin activity tracker, so will double record the ride), I want credit for all the previous rides I have done. Does anyone have any idea how I might be able to fudge it to get the credit I honestly deserve?
Maybe download the workout and alter it in some clever way and re-upload or something???
Hi Alex
As you have discovered, Vitality only works with a recognised activity tracker (like Garmin or Apple Watch), so your approach to double recording is correct. If you are after the points, then Vitality base it on either average heart rate or calories (and you can “improve” the calories that Garmin calculates with the Activity Class setting in the Connect app).
I can’t think of a way to get credit for previous Zwift rides that weren’t also recorded on your activity tracker. And I imagine Vitality wouldn’t want that to happen because it’s too easy to fake a Zwift effort!
One way that works is:
- Connect the Garmin to your PC/Mac and browse to the drive and Activities folder
- Take an existing activity FIT file from your Garmin
- Go to fitfiletools.com and use the “Time Adjuster” option
- Rename the resultant FIT file according to the naming standard of the Garmin (use the existing file as an example) and according to the time adjustments made in step 3
- Place the FIT file back in the Activities folder and sync your Garmin
Vitality will think this is a genuine Garmin recorded ride
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For this to be legitimate, one would need a way of converting Zwift FIT files (relating to genuine activity) into Garmin format (as they weren’t recorded on the Garmin).
I’ve never tried it with a Zwift FIT file, but it should work. FIT files are a standard, provided you name it correctly for the Garmin head unit to think it generated it