Deserted island / vanishing riders


(Chris Flynn) #1

i did a ride tonight (4 PM EST) and was the only rider on the island. Every once in a while the rider list would expand to include a list of 20-30 riders and a few would pop up in my view but then vanish immediately.

Any idea what would cause that?


(Eric C. (Zwift HQ)) #2

Hi Chris,

This looks to, most likely, be an internet connection issue. Does this happen frequently with your set-up or is this first instance of it happening?


(Chris Flynn) #3

This is the second time that this has happened - it also occurred on 2/15.

My network connection seemed solid for the time of the ride - I was receiving email and never received any other error messages regarding network.

Perhaps its a firewall issue - are there particular ports that need to be open?


(Eric C. (Zwift HQ)) #4

Possibly a firewall issue but if it doesn’t happen reliably then I’m not entirely certain. If it’s something that is persistent, please drop us a support ticket if possible.

Thanks!