Deleted Child Account and No reply from Support

My son’s account was deleted. I have read in the forum that new consent forms were sent out to guardians. However, I have not received it (I actually do not receive any e-mail from Zwift not sure why?!). I have filled in the form and contacted the support (both my wife and myself) 4 times but no reply was receive in almost one month. I understand there is a backlog but this is all quite frustrating!

2 posts were merged into an existing topic: Childs Account deleted