Crashing during game launch? [Windows] [November 2021] [1.19.0]

Hey everyone - we’ve been working feverishly on this and we’ve identified the likely suspect. We’ll keep you updated on this thread when we’re closer to a resolution.

Please continue to report the Windows OS version, GPU card model & graphics driver as in the first post above. All of your reports have helped a great deal to identify what’s happening.

Also - if you’re an iOS / AppleTV user with similar symptoms - please weigh in on this other discussion. Thanks.

6 Likes

Laptop Sony Vaio
Windows 10
Graphic Card Intel(R) HD Graph 3000
Driver Version 9.17.10.4459

I installed update. Now Zwift crash after “Login Successful” screen. Frustrated

I’m going to Montreal for the weekend… Hopefully by Monday it’s sorted. I’ll be needing my Zwift fix by then.

I have the Zwift start up crash also.
Zwift was working fine before the update.

OS: Windows 7 64 bit Professional.
Graphic card: HD Graphics 3000.
Driver version: 9.17.10.2849

I hope this information helps.
I’m trying to sign in to do a ride, but I cannot sign in.
I guess no Zwifting for me today. :frowning:

P.S. (extra information):
I think that my firewall is now blocking Zwift also.
I hope that this extra information helps also.

Side note:
I see that the “gstatic” issue has not been fixed either
(but, that is another topic).

Same issue. Updated and haven’t been able to get past the “logging in” page.

OS: Windows 7
Intel(R) HD Graphics Family
Driver: 10.18.10.3412

Last few lines of log is also the same as some mentioned above:
[21:34:22] NETWORK:Got the list of worlds
[21:34:22] Experiment service disabled assert abort
[21:34:22] ERROR: ZwiftApp Crashed

UPDATE: We released the fix for this in version 1.19.1 (1.0.100133) for Windows only. Please update at your earliest convenience.

3 Likes

Hi Shuji,

Still getting the crash after your message saying a fix is released.

Windows 11
NVIDIA GTX 1660
Driver 496.76

Looks good so far. Will try it again this weekend. Please, no more updates.

1 Like

Windows 10
graphics card intel(R) graphics 620
graphics dirver 23.20.16.4973

Just tried to update still doesn’t work
Windows 10
Graphic card model intel(R)graphics 620
Graphics driver 23.20.16.4973

Microsoft support for Windows 8 ended Jan 2016, Win 7 Jan 2020. It is not about blaming your setup, it is a fact.

Starting December 2021, we will begin deprecating certain operating systems based on industry standard minimums. The following operating systems will be impacted:

** Windows 7 and 8.*

Intel HD graphics is another issue.

1 Like

My pc with windows 10, atfer update is crashink .same problems, that people here.

Dear Zwift team,

Win10
intel hd graphics 3000 9.17.10.4459

6am in Portugal Zwift asked another update

ITS OK!!! RIDE ON!!!

Hi, yesterday I had this problem after the update. Zwift froze after an hour of cycling.
These are the data from my computer:

  • Windows 11 Home
  • Display Intel(R) Iris(R) Xe Graphics
  • Driver version 30.0.100.9805

It would be nice for Zwift to constantly save the ride data, for example after every kilometer traveled, so in case of problems, you’ll never lose the activity carried out until that moment.

Thanks

ZwiftLauncher.exe is not loading the main app after pressing the Let’s Go button.
Was working fine prior to installing todays update.

Windows 10 Pro [Version 10.0.19043.1348]
Intel(R) UHD Graphics 620
Graphics Driver : 27.20.100.9749
Lenovo ThinkPad T480, 32GB RAM
Intel(R) Core™ i5-8350U CPU @ 1.70GHz, 1896 Mhz, 4 Core(s), 8 Logical Processor(s)

I use windows 10 tried to blame my graphics card for an unsolved issue before card is top notch after an update worked perfect :thinking:

This fixed mine. Win 8.1

Crashing after write username e password and select Go/done. Problem In my Apple tv and Android.

I have the same. WIN 7 Pro
Had a good ride today afternoon.
Everything works.
And now after update zwift crash after login :rage:

Intel(R) HD Graphics 3000
Driver: 9.17.10.4229

Update 2021.11.19:
After zwift update it works again and I hope that remains so.

Thanks for quick support

I have a recently IPad and when I log in the screen go away. I want to bike now please.