# Crashes on macOSX 10.11 El Capitan? \[1.14.0\] \[June 2021\] \[SOLVED\] **URL:** \ **Category:** Known Issues\ **Tags:** hdwint-3315, zbri-2145\ **Created:** [June 16, 2021, 12:02am UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319 "2021-06-16T00:02:53Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Muhammad\_Azham](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/muhammad_azham/32/437124_2.png) [@Muhammad\_Azham](https://forums.zwift.com/u/Muhammad_Azham)\ **Post date:** [June 16, 2021, 12:41pm UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/21 "2021-06-16T12:41:21Z")
same here ---
**Author:** ![TOM\_VAN\_PELT\_1401](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/tom_van_pelt_1401/32/289012_2.png) [@TOM\_VAN\_PELT\_1401](https://forums.zwift.com/u/TOM_VAN_PELT_1401)\ **Post date:** [June 16, 2021, 9:49pm UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/22 "2021-06-16T21:49:11Z")
Yeah, same problem over here. Has Zwift support contacted you with any fix? ---
**Author:** ![Jason\_Brown\_Espresso](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/jason_brown_espresso/32/203390_2.png) [@Jason\_Brown\_Espresso](https://forums.zwift.com/u/Jason_Brown_Espresso)\ **Post date:** [June 16, 2021, 6:54am UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/23 "2021-06-16T06:54:53Z")
I’ve downloaded Zwift on a MacBook and it crashes when one enters an email and password - the app simply disappears. Is this happening for other people? Any ideas Zwift?? Any solutions out there? ---
**Author:** ![Adham\_Eiraky](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/adham_eiraky/32/437262_2.png) [@Adham\_Eiraky](https://forums.zwift.com/u/Adham_Eiraky)\ **Post date:** [June 16, 2021, 9:40pm UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/24 "2021-06-16T21:40:07Z")
Yes me too. I’m logged in but once I click on the “let’s go” button Zwift shuts down or disappear completely… ---
**Author:** ![Adham\_Eiraky](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/adham_eiraky/32/437262_2.png) [@Adham\_Eiraky](https://forums.zwift.com/u/Adham_Eiraky)\ **Post date:** [June 16, 2021, 9:41pm UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/25 "2021-06-16T21:41:21Z")
I’m on MacOS El captain tho! Which as stated in the update that it is supported! Can anyone help? ---
**Author:** ![Troy\_Holloway](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/troy_holloway/32/437273_2.png) [@Troy\_Holloway](https://forums.zwift.com/u/Troy_Holloway)\ **Post date:** [June 16, 2021, 11:21pm UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/26 "2021-06-16T23:21:19Z")
Having same problem here with the 10.11.6 version. When will the fix be done??? I’m not buying a new laptop!! ---
**Author:** ![Vicky\_L](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/vicky_l/32/513004_2.png) [@Vicky\_L](https://forums.zwift.com/u/Vicky_L)\ **Post date:** [June 16, 2021, 11:29pm UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/27 "2021-06-16T23:29:17Z")
Hi @shooj 🙂 Thanks for looking into this issue for us! It’s much appreciated - I can’t exactly run out and buy a new laptop unfortunately - this one is working fine I was hoping it would last a few more months for the back-to-school sales. I had forwarded my crash logs and files from the log folder to email you indicated last night as well I opened a ticket with Zwift support. I can send them again if needed - let me know. I’d love to get this resolved - Zwift is a much different experience on a tiny screen 😬 ---
**Author:** ![shooj](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/shooj/32/91371_2.png) [@shooj](https://forums.zwift.com/u/shooj)\ **Post date:** [June 16, 2021, 11:41pm UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/28 "2021-06-16T23:41:17Z")
Hiya @Vicky_L we appreciate the help! The logs you sent yesterday are regular game logs, which are useful for other kinds of troubleshooting. What we need are the macOS system logs when Zwift crashed… If you don’t mind. would you follow the steps in this article and resend? > **[Sending Crash Logs to Support](https://support.zwift.com/sending-crash-logs-to-support-HyaQj6nfS)** > > Sending Crash Logs to Support We understand Zwift crashing can be frustrating—but we’ll do everything we can to try and help you out. To help ge... ---
**Author:** ![Tyler\_Weideman](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/tyler_weideman/32/47767_2.png) [@Tyler\_Weideman](https://forums.zwift.com/u/Tyler_Weideman)\ **Post date:** [June 16, 2021, 11:44pm UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/29 "2021-06-16T23:44:37Z")
Same problem! I’m running Mac OS El Capitan 10.11.3. I should be fine according to Zwift. Given Zwift went down for three or four days a month ago for another issue with Macs, this is getting ridiculous. Zwift, get your game together!!! ---
**Author:** ![Oliver\_King2](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/oliver_king2/32/437006_2.png) [@Oliver\_King2](https://forums.zwift.com/u/Oliver_King2)\ **Post date:** [June 16, 2021, 11:45pm UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/30 "2021-06-16T23:45:13Z")
@shooj Logs are mailed ---
**Author:** ![shooj](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/shooj/32/91371_2.png) [@shooj](https://forums.zwift.com/u/shooj)\ **Post date:** [June 16, 2021, 11:45pm UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/31 "2021-06-16T23:45:53Z")
@Oliver_King2 Yup, watched them hit the inbox. Let me get them now. ---
**Author:** ![Vicky\_L](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/vicky_l/32/513004_2.png) [@Vicky\_L](https://forums.zwift.com/u/Vicky_L)\ **Post date:** [June 16, 2021, 11:50pm UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/32 "2021-06-16T23:50:51Z")
> [@shooj](#): > > El Capitan Crash Sorry for the confusion @shooj 😅 I’m resending some files and hopefully these are the correct ones - I pulled two sets of report from the Console app. I hope they’re helpful. ---
**Author:** ![shooj](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/shooj/32/91371_2.png) [@shooj](https://forums.zwift.com/u/shooj)\ **Post date:** [June 16, 2021, 11:58pm UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/33 "2021-06-16T23:58:34Z")
@Vicky_L Got them now - thanks for resending! ---
**Author:** ![Gabriel\_Mardones](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/gabriel_mardones/32/282533_2.png) [@Gabriel\_Mardones](https://forums.zwift.com/u/Gabriel_Mardones)\ **Post date:** [June 17, 2021, 12:53am UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/34 "2021-06-17T00:53:58Z")
Same here. iMac with El capitan 10.11.6 ---
**Author:** ![Bella\_Molloy\_VeloClu](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/bella_molloy_veloclu/32/253970_2.png) [@Bella\_Molloy\_VeloClu](https://forums.zwift.com/u/Bella_Molloy_VeloClu)\ **Post date:** [June 17, 2021, 6:42am UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/35 "2021-06-17T06:42:01Z")
Same issues for me running El Capitan 10.11.6 on my Macbook Air. As soon as I hit lets go the app just crashes. ---
**Author:** ![Chris\_Uniacke](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/chris_uniacke/32/304726_2.png) [@Chris\_Uniacke](https://forums.zwift.com/u/Chris_Uniacke)\ **Post date:** [June 17, 2021, 8:20am UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/36 "2021-06-17T08:20:59Z")
I have a 2017 Macbook Air with 4gig of RAM and running OS X El Capitan 10.11.3 which is supposed to be supported still but Zwift closes on clicking “Lets Go”?? Is this to be fixed by Zwift or do I need to do something? Thanks Chris ---
**Author:** ![Stephen\_Patterson1](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/stephen_patterson1/32/47767_2.png) [@Stephen\_Patterson1](https://forums.zwift.com/u/Stephen_Patterson1)\ **Post date:** [June 17, 2021, 10:06am UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/37 "2021-06-17T10:06:31Z")
Same issue here. Running 10.11.6 on an iMac with 4 Gb ram. Click the lets go and it crashes, no message or warning. Spent two hours reinstalling etc. no useful information on the support. I hope they fix it soon. ---
**Author:** ![Jared\_Halligan5736](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/jared_halligan5736/32/266975_2.png) [@Jared\_Halligan5736](https://forums.zwift.com/u/Jared_Halligan5736)\ **Post date:** [June 17, 2021, 10:08am UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/38 "2021-06-17T10:08:21Z")
I have a 2015 MacBook Air, running El Capitan, with 8 GB and I can’t move past Let’s Go, the Zwift app keeps crashing. I have uninstalled Zwift and reinstalled about 10 times, cleared my safari cache and changed default back to safari and still no luck. I have emailed my os system logs to Zwift technical. ---
**Author:** ![t\_spice\_WMZ\_6558](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/t_spice_wmz_6558/32/377989_2.png) [@t\_spice\_WMZ\_6558](https://forums.zwift.com/u/t_spice_WMZ_6558)\ **Post date:** [June 17, 2021, 12:25pm UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/39 "2021-06-17T12:25:27Z")
Have had the same problem : zwift crashes on opening since new update Have a MacBook Air from 2011 running 10.11.16 Installed Sierra…ie 10.12, problem now fixed ---
**Author:** ![David\_Yee1](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/david_yee1/32/437348_2.png) [@David\_Yee1](https://forums.zwift.com/u/David_Yee1)\ **Post date:** [June 17, 2021, 2:37pm UTC](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319/40 "2021-06-17T14:37:44Z")
Along with others, I’m having the exact same problem after upgrading to latest version this morning that hitting “Let’s Go” does nothing. I’m on El Capitan 10.11.6. [Previous page](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319.md?page=1) [Next page](https://forums.zwift.com/t/crashes-on-macosx-10-11-el-capitan-1-14-0-june-2021-solved/551319.md?page=3)