Hello,
My Zwift app (whether on the iPad or iPhone) won’t pair with my Tacx Neo 2T HT anymore.
The HT is up to date with the latest version, and apparently the same goes for the Zwift app.
The companion app on the iPhone seems to detect the trainer. But that’s not how I usually use it. I prefer to use Zwift on the iPad.
Could you help me resolve this issue?
Thank you in advance for your help.
Welcome to the Zwift Forums! I am Nelson from Zwift Support.
Thank you for the detailed description. If you haven’t already, can you try resetting your game preferences? Forgetting preferences and known devices will refresh the relationship between Zwift and the devices that can pair to Zwift.
To do so, please uninstall the Zwift app from your iPad device and then reinstall the app after downloading it from the App Store.
Please also ensure your smart trainer is not paired with other devices or apps at the same time. On the other hand, ensure you are logging out properly from the game after each Zwift session.
Please feel free to contact us if you need any further assistance after the steps above.
Ride On.