I have problems connecting, I enter my login it starts to load then a login window appears again and a message appears that there is an internet problem.
Bom dia @Luiz_Souza! Welcome to Zwift forums.
If the app is showing a possible internet problem message, there’s a couple of steps you can take to prove / disprove this.
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Find the log files that record all the game app’s activity on your computer. The Support Hub has instructions how to find log files.
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Upload the log file to zwiftalizer.com. This is a third-party site that will analyze your network connections (internet, ANT, also Bluetooth) so you are armed with information on taking next steps. Sometimes, it’s a simple as rebooting your router or WiFi repeater.
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Zwift is a graphics-intensive game, and it’s important that your internet connection have low latency (low ping values). You can check your internet peformance at [speedtest.net]. (https://www.speedtest.net/). If you test the connection to a server in Los Angeles, it will be very close to where our servers are located in Long Beach, CA. Would you let us know what the ping rate is?