My Zwift companion app not giving ride on’s to the people I follow ?
Hi @Gordon_Fergusson, can you be more specific please? How are you giving out the ride ons? What process are you following and how do you know it isn’t working?
Hi Mike,
I am using my Samsung phone.
When on the Companion app, when I tap the “Ride On” tab, it is not registered on the riders “Ride On” counter.
If I select that option, it does not send the Ride On to any of the riders I am following. Also, if I select an individual rider from the home screen, the Ride On does not get added to their total.
Thanks for your message.
The ride on should be greyed out after giving it to signify its done.
You can’t see how many ride ons the recipient has received whilst riding.
I am sure you did see the individual riders “Ride On” count for the riders you follow?
I picked a person at random and saw the ride on count on each of their public activities as expected. Some screenshots might help if it’s not working. Pull up my profile and what do you see?
Yes Stuart, I see what you mean,
but when I scroll through my followers who have completed their rides I am still unable to send them a ride on.
I can only think it will be an issue with my phone’s notification settings, I have not changed any settings but I am obviously missing something.
Many thanks to all for your input.
That is unrelated to notification settings. Have you already deleted the app and re-installed it?
Please post a screenshot that shows what you see when you try to give a ride-on.
I hope you see these screen shots? yes, when I press the blue ride on tab it goes grey, but the number of ride ons doesn’t alter.
Gordon, I don’t know what you have done but your account is showing up as G Watopian in Review. Probably stops you giving ride ons etc.
Looks like your account has been shadow banned. You need to contact support to ask about that.
Ok Ian, thanks very much for that 
Thank you Paul, I will find out why?
They can tell you both the reason and the duration of your time in the penalty box
Thanks Ian,
I have contacted Zwift support and am waiting for a reply.
Can you please tell me how you seen this “Review” issue.
I have no sign of this on my account settings? I have had no notifications regarding any issues with my account.
Thanks Mike