Companion App freezing and erratic Zwift disconnect (event specifically)

I’m running an i7 10th gen Lenovo IdeaPad with 20Gb RAM, so processing speed is not a problem. On a number of events now, I start with the race (ZRL or TTT) and then a couple seconds later, I’m riding on my own, only for everyone to reppear 30 seconds later but I’m off the back by a number of seconds.

At the same time, I notice that the app has ‘frozen’ and not showing any progress from when it disconnected.

I feel like it’s event specific as it doesn’t happen during pace partner.

Anyone with suggestions?

When riders disappear that usually means that network connectivity to Zwift’s servers was interrupted for some reason.

Hi @Kris_Coetzee.

This is Haziel, part of the Zwift Support Team, I check the logs on your account, and noticed that there are disconnection with the internet, this is affecting your experience and as you noticed that you suddenly ride alone, I recommend you to follow the Zwifters Disappearing or Going off Course.

If you have any further questions or concerns, please do not hesitate to contact us.