# Companion app dropping out **URL:** \ **Category:** General Discussion\ **Created:** [May 10, 2019, 8:02am UTC](https://forums.zwift.com/t/companion-app-dropping-out/69947 "2019-05-10T08:02:52Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Lindsay\_Cripps](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/lindsay_cripps/32/39490_2.png) [@Lindsay\_Cripps](https://forums.zwift.com/u/Lindsay_Cripps)\ **Post date:** [May 10, 2019, 8:02am UTC](https://forums.zwift.com/t/companion-app-dropping-out/69947/1 "2019-05-10T08:02:52Z")
Last couple of rides I’ve experienced the companion app map closing and going back to the view when your not using Zwift. Then suddenly the map will reload again. Today occasionally other riders would disappear then reappear again. The companion app issue and the riders disappearing at different times though. Playing internet radio on my BOSE system continues to work as does opening websites so I’m not loosing my internet connection. Using Apple TV and Neo 1. Works ok other than those two problems. Could Zwift be doing maintainance on the system? ---
**Author:** ![John\_Binns](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/john_binns/32/530458_2.png) [@John\_Binns](https://forums.zwift.com/u/John_Binns)\ **Post date:** [May 10, 2019, 8:28am UTC](https://forums.zwift.com/t/companion-app-dropping-out/69947/2 "2019-05-10T08:28:13Z")
I think you are likely to be getting network drops, they maybe just very short. I would check this first you can do this by analysing your log file at Zwiftalizer: [https://zwiftalizer.com/](https://zwiftalizer.com/) . Worth doing this to rule it out before you start looking at other issues. ---
**Author:** ![Paul\_Bonham](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/paul_bonham/32/19542_2.png) [@Paul\_Bonham](https://forums.zwift.com/u/Paul_Bonham)\ **Post date:** [May 10, 2019, 9:50am UTC](https://forums.zwift.com/t/companion-app-dropping-out/69947/3 "2019-05-10T09:50:16Z")
Is your apple tv hardwired to your router? I was having drop-out issues on nearly every ride in that configuration. As soon as I unplugged the ethernet cable and connected via wifi it was fine. Paul. ---
**Author:** ![Lindsay\_Cripps](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/lindsay_cripps/32/39490_2.png) [@Lindsay\_Cripps](https://forums.zwift.com/u/Lindsay_Cripps)\ **Post date:** [May 10, 2019, 10:09am UTC](https://forums.zwift.com/t/companion-app-dropping-out/69947/4 "2019-05-10T10:09:33Z")
John. Thanks Apple TV though. ---
**Author:** ![Lindsay\_Cripps](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/lindsay_cripps/32/39490_2.png) [@Lindsay\_Cripps](https://forums.zwift.com/u/Lindsay_Cripps)\ **Post date:** [May 10, 2019, 10:18am UTC](https://forums.zwift.com/t/companion-app-dropping-out/69947/5 "2019-05-10T10:18:27Z")
Paul. Thanks. No not hard wired. Worth a try if it continues. Beèn ok for the last eight months though. Nothing’s changed. ---
**Author:** ![John\_Binns](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/john_binns/32/530458_2.png) [@John\_Binns](https://forums.zwift.com/u/John_Binns)\ **Post date:** [May 10, 2019, 10:19am UTC](https://forums.zwift.com/t/companion-app-dropping-out/69947/6 "2019-05-10T10:19:15Z")
Whoops, sorry Lindsay. I still think it might be a wifi problem though, the companion app cutting out and riders disappearing are usually what happens when this occurs. ---
**Author:** ![Lindsay\_Cripps](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/lindsay_cripps/32/39490_2.png) [@Lindsay\_Cripps](https://forums.zwift.com/u/Lindsay_Cripps)\ **Post date:** [May 10, 2019, 1:26pm UTC](https://forums.zwift.com/t/companion-app-dropping-out/69947/7 "2019-05-10T13:26:07Z")
Thanks John. Yes it looks like the wi fi may be the problem area. I’ll look into that further. ---
**Author:** ![Freighter](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/freighter/32/527502_2.png) [@Freighter](https://forums.zwift.com/u/Freighter)\ **Post date:** [May 10, 2019, 1:33pm UTC](https://forums.zwift.com/t/companion-app-dropping-out/69947/8 "2019-05-10T13:33:22Z")
I’ve had to hard wire. Especially living in a condo with neighbors all around I get too much interference for a stable WiFi and sometimes ANT+ connection. The worst seems to be when a nearby microwave is in use. ---
**Author:** ![Gerrie\_Delport\_ODZ](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/gerrie_delport_odz/32/437556_2.png) [@Gerrie\_Delport\_ODZ](https://forums.zwift.com/u/Gerrie_Delport_ODZ)\ **Post date:** [May 10, 2019, 1:54pm UTC](https://forums.zwift.com/t/companion-app-dropping-out/69947/9 "2019-05-10T13:54:05Z")
> [@Freighter](#): > > I’ve had to hard wire. I do agree, everything in my house is on wifi and it is awesome, but my **Zwift PC will always be on a wired connection** , i am not taking any chances. Even if Wifi is good 99% of the time I know that 1% will be in a race. Go wired if you can. ---
**Author:** ![Freighter](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/freighter/32/527502_2.png) [@Freighter](https://forums.zwift.com/u/Freighter)\ **Post date:** [May 10, 2019, 2:04pm UTC](https://forums.zwift.com/t/companion-app-dropping-out/69947/10 "2019-05-10T14:04:59Z")
> [@Gerrie\_Delport](#): > > Go wired if you can. I have a gold plated - Cat 5 cable. Works great for my shite COX 30mbps Internet. EDIT: haha it allows shite but blocks out my ISP 😂 > **[The best Ethernet cables for 2023 | Digital Trends](https://www.digitaltrends.com/computing/best-ethernet-cables/)** > > Ethernet cables are faster than traditional Wi-Fi connections. Whether you're looking for length or bandwidth, here are the best Ethernet cables you can get. ---
**Author:** ![Paul\_Allen](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/paul_allen/32/414916_2.png) [@Paul\_Allen](https://forums.zwift.com/u/Paul_Allen)\ **Post date:** [May 10, 2019, 2:12pm UTC](https://forums.zwift.com/t/companion-app-dropping-out/69947/11 "2019-05-10T14:12:07Z")
If you are going to get new cable go with at least CAT6