# Climb Portal Issues

**URL:** <https://forums.zwift.com/t/climb-portal-issues/609467>\
**Category:** Bugs and Support\
**Created:** [July 13, 2023, 12:33pm UTC](https://forums.zwift.com/t/climb-portal-issues/609467 "2023-07-13T12:33:40Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Otto\_Destruct](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/otto_destruct/32/505718_2.png) [@Otto\_Destruct](https://forums.zwift.com/u/Otto_Destruct)\
**Post date:** [July 13, 2023, 11:41pm UTC](https://forums.zwift.com/t/climb-portal-issues/609467/2 "2023-07-13T23:41:38Z")

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We’ll need some more details on your setup. Guidelines here: [Guidelines for Seeking Support on the Forum](https://forums.zwift.com/t/guidelines-for-seeking-support-on-the-forum/601433)

I’d suggest starting with verifying all of your operating systems and apps are up to date.

Further, unpair and forget the trainer, and any other sensors, prior to pairing with the device you’re running Zwift on.

If this is an Apple TV: do a complete factory reset and start from scratch.

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