Im in Nanjing, China and this is the 7th year Ive been using Zwift. I am having similar issues as most other Zwift users in China - it is widespread, at least in this country. We are all in the dark as to the exact reason for our connection problems but it seems more than coincidental that it began at the time or soon after the latest update. Rebooting our routers, for the most part, isnt resolving the situation. Looking forward to Zwift finding a solution asap.
This is a common problem across China right now. Every person I know has the same issue. Some people can get success using Astril VPN. If you own an IPhone and have another VPN that can put a different IP address out, that otherwise works, then you can get Astrill from an App Store outside of China that matches your IP address.
I have been told by Chinese people that this has directly happened as a co sequence of tighter network restrictions and that by next year all foreign app will not work, unless they are submitted directly to the State.
However, I would like to have a hope that Zwift could code a way around this somehow.
For every 1000 customers lost in China, it is more than $180,000 lost to the company. If people can’t use the platform, they will of course not renew.
This is truly sad. Zwift is an app that is symbolic of freedom and equality. The conditions are the same, no matter where you come from and the use of it is to spread happiness and improve health.
I Sincerely hope you can figure out a way to skirt this problem. I had a friend using the Astril work around yesterday and it failed in a ZRL race for him. He smashed it still though.
You cannot fathom how frustrating it is spending so much time trying to find ways just to ride a bike indoors. I wish Zwift all the best trying to find a solution.
I earnestly believed it may just be that my connection have a problem in China, but after days of Zwifting it was becoming hard to ignore I’m the only one in the courses I ride through! Hard resets didn’t work. Referred to some friends who are also Zwifting in China and indeed they are in the same boat as me. Please fix!
I am having exactly the same problem as described by @Kyle further up.
I used Zwift without issues for almost 3 years in China (without VPN).
Since 2-3 weeks, it is useless.
Actually, rebooting router didn’t help.
Still the same issue - PaceMakers, Group Rides, Races, all doesnt make sense any more.
Please do something about it (besides refunding the Money to the China users)
Why is this topic marked as ‘solved’? It’s not solved.
My support ticket is still open, so maybe something will be resolved. I’m only in Zwift to race, so if it doesn’t happen soon then I’ll suspend my membership because the product isn’t meeting my needs.
I wanted to share an update from HQ that this issue should now be resolved. Thank you everyone for bringing this to our attention. We were able to find the root cause for why this was affecting a number of Zwifters in China and have taken measures to prevent this from happening in the future.
If you’re still experiencing an empty world, this may be due to your network setup. Feel free to reach out directly to Support and we can troubleshoot your individual setup.
Thank you for fixing this for us, legends!