Got this disappointing message from Zwift after TWO weeks from original request…
They said they already responded to my request-- but nothing in my mail box including spam box.
Then they suggested me to re-submit consent form?!?!- why can not they just re-send that email they claimed they had already sent( if there is such a email).
I love Zwift, but this type of incident would diminish my confidence in Zwift.
Thanks for reaching out to us, I’m sorry for the delay.
I think I found the consent form you’ve submitted and I have since processed and replied to with a confirmation email. If you’re not seeing the email, I would suggest checking your spam box, as sometimes email providers route our emails there.
If you’re still not seeing the email, I would suggest [submitting another consent form for us. If you have any additional questions, don’t hesitate to reach back out to us.
Member Experience Agent