Child Account Create Problem

In December 2021 I was sending the application form to create an account for my 12 year old son. I sent this form again yesterday yesterday. Apart from thanking you for submitting the form, I am not getting any help / information on creating this account. I am asking for help in this matter

Hi @Przemyslaw_Kowalski welcome to Zwift forums.

Shuji at Zwift HQ here. I see that you’ve been in touch with my colleagues via email. For one-on-one help with child accounts. email is the correct way to ask for help. We don’t handle them on this public forum to protect your family’s privacty.

After you posted here, Alexandra has replied via email. Please follow the instructions, and resume the conversation in email. Thanks!

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