Certificate issue laucnhing Zwift on Windows

Roben_Matahelumual · January 10, 2020, 2:41pm

I can’t login to Zwift on Windows anymore. The friendly error I receive after cliking on " Let’s Go" buton during the startup is:

Failed to login. Check internet connection

In the Log file there is some more information:

[15:02:04] NETCLIENT:[ERROR] Curl error: [60] ‘Peer certificate cannot be authenticated with given CA certificates’ for: GET https://us-or-rly101.zwift.com/api/auth

[15:02:04] NETCLIENT:[ERROR] Error finding authorization server: [26] Peer certificate cannot be authenticated with given CA certificates

[15:02:04] Login error: Could not acquire access token because credentials are missing

[15:02:05] NETCLIENT:[ERROR] Curl error: [60] ‘Peer certificate cannot be authenticated with given CA certificates’ for: GET https://us-or-rly101.zwift.com/api/telemetry/config

[15:02:05] NETCLIENT:[ERROR] Failed to get telemetry config

[15:02:09] FPS 35, 113266, 15616, -191792

Who experienced the same and can help me with a solution…

Bench · January 10, 2020, 3:27pm

Is your date and time correct?

Sometimes the BIOS-Battery on the Mainboard is empty and the PC thinks, he’s in the year 2006 or sth.
Then the certificates won’t work.

Roben_Matahelumual · January 10, 2020, 3:35pm

Thanks for the given suggestion. To be sure, I’ve checked! and Time/Date are correct.

Paul_Allen · January 10, 2020, 3:39pm

Is this a work computer?

Is it a Mac or PC?

Roben_Matahelumual · January 10, 2020, 3:45pm

It is a business laptop running Windows 10 Ent. The Windows FW is enabled. I’ve check if FW is blocking anything. That isn’t the case.

Paul_Allen · January 10, 2020, 3:46pm

Does your IT department control how MS Edge is configured using Group Policy?

On Windows computers Zwift uses MS Edge for the initial login.

Roben_Matahelumual · January 10, 2020, 4:07pm

FW config is indeed forced by a group policy. And I am not able to change all setting of MS Edge in the Windows Defender FW

David_Gibbs_Red_Ride · January 10, 2020, 4:20pm

Does your IT department have a SSL inspecting proxy in place? This can often cause certificate errors because the actual sites certificate is replaced by a proxy generate one.

Paul_Allen · January 10, 2020, 4:27pm

Zwift suggest you don’t run the Zwift App on work computers: Issues Installing Zwift

Roben_Matahelumual · January 14, 2020, 12:14pm

As I am not fully in control of the Windows Firewall, I am using a workaround now. I am running Windows on the same laptop but installed on a external SSD drive now. As it is my own setup, it working fine!

Thank for all the replies!