Can't use my new subscription after trial ended

Bugs and Support
1

I finished my trial and bought a subscription via the Zwift website. However, it keeps saying my trial has ended and I can’t start a new ride.

Things I have done:

  • Checked if I really purchased a subscription. In my profile it says I have a monthly membership
  • I signed out of Zwift on my iPad and deleted the app
  • I deleted Zwift on my Mac and reinstalled it

What else can I do? So far, my experience with Wahoo & Zwift have been terrible. First problems with my Wahoo (not Zwift’s fault ofcourse), but luckily I did manage to get on some rides and finish the trial. Now I want to start and I run into this error and been trying to fix it for the last 2 hours but to no avail. I am really bummed out about this. As a single dad I have very little time to work out and was really looking forward to climb the Alpe de Zwift again tonight but thus far I keep tumbling down

2

Did you pay via the Apple app store? That payment integration results in a lot of renewal problems. Paying on the Zwift website is usually reliable.

3

No, I did it via the Zwift website. I’ll update my post with that info. Thanks!

4

i have the same issue ,created account on here but ipad keeps telling me to set up a payment ,did you solve the issue ,i pretty much lost all the progress from the free trial.

5

It fixed itself when the new month started. It’s horribly designed

6

Hi @Lee_Harris1! Welcome to the forums! I’m Francisco from Zwift Support.

Sorry to hear about the issues you’ve run into, especially when you were excited to get back on the route.

It looks like there might be a sync issue with how the system is recognizing your new membership.

A payment method is required because the membership automatically renews once the trial period ends. This ensures uninterrupted access to Zwift unless you cancel at least 24 hours before the trial concludes to avoid being charged.

Sometimes, the switch from trial to paid membership can trip up a bit—especially with the 14-day trial and the 25km Zwift gives you at the start of the month. The remaining distance of 25 KM can mess with the membership update and cause hiccups.

I’ll dive into your account and reach out via email to make sure and get this straightened out.