Can't log in to app on Surface Pro 3


(Joe VanWagner) #1

I recently got a CycleOps Magnus trainer with a Zwift trial. I can log in on and use Zwift just fine from my desktop, but it’s in another room. After downloading Zwift on my SP3 last night, I find myself unable to log in (


).

Changing orientation and resolution doesn’t fix it, and while I can fill in all the fields, I can’t create an account from here (and see no option for just logging in).


(Paul Allen (Watopia Wayfinder)) #2

Change the zoom for IE and you should be able to log in, here is a link on how to change it: https://support.microsoft.com/en-us/help/2689447/how-to-set-the-zoom-level-in-internet-explorer-9


(Steven D) #3

Hi Joe,

The log-in screen is actually browser-based, so let’s try resetting your browser settings to see if this lets you get past the problem:

* Close all Internet Explorer windows that are currently open

* Press the Windows key on your keyboard

* Search for Internet Options and open it

* Click the Advanced tab, then click Reset

* In the Reset Internet Explorer Settings dialog box, click Reset

* When Internet Explorer finishes applying default settings, click Close, then click OK.

* You’ll need to restart your PC for these changes to take effect.

If that doesn’t help, please submit a support ticket and one of our Zwift support team members will be happy to further assist you. 

Thanks!