Can't change name or other details.


(Ian Munro) #1

When I try and change my details on https://my.zwift.com/dashboard/dashboard#,  all I get is a message “Hang on!, be right back” on attempting to change the details
Same result on a different browser on a different PC. I’ve tried several times over a 24 hour period.
Any ideas?


(Lindsay Ruppert) #2

Hi Ian.

It sounds like you are missing some data in a required field, which is preventing your changes from saving properly. If you are in metric units, can you please navigate to the Display subsection in your Settings, and switch your units to Imperial. Save that change, then return to your General settings page. I strongly suspect you will see that you have an empty field in your Height settings. Input your information, making sure to fill the empty height value, and try saving your changes. If that doesn’t solve the issue, please submit a support ticket at http://bit.ly/ZwiftSupport

Thank you for your participation in our beta and ride on!


(David Cutting) #3


Hi

I cant change my General Settings. Its stuck on Female and I am Male. Also i have lost weight and cant update my weight.

The SAVE button is always grayed out even after I make the changes in the input boxes


(David Cutting) #4

Hi

I cant change my General Settings. Its stuck on Female and I am Male. Also i have lost weight and cant update my weight.

The SAVE button is always grayed out even after I make the changes in the input boxes


(Lindsay Ruppert) #5

Hi David -

I’ve created a support ticket for you and will continue communication there.


(Joel Mulligan) #6

I have the exact same issue! Was this ever resolved?


(David Cutting) #7

I did it in the end by updating my profile through the Zwift pc app and not on the website.


(Andrew Rose) #8

I have the exact same issue


(Dan Urban) #9

Same issue here