Cannot save zwift ride when using laptop

hi there i have an issue with zwift on laptop i have everything connected Ant+ and duotrap,
all works fine from Iphone can ride and save rides and linked to Strava but for some reason when I ride using my laptop it wont save the ride to zwift nor strava.i can ride on laptop just cant save rides?? anyone able to help

I assume the issue is that Zwift is still open on the Iphone. Make sure that you force close Zwift on all other devices.