I need help!!
I registered Zwift account in 2018 and have not been actively using it and it is still on free trial status.
I am recently wanting to get back to zwifting but could not do anything as my avatar is not moving. I tried various options as follow:
- un install and re install zwift apps ( i am using Hua Wei P30 pro phone)
- my trainer (tacx vortex 29) is connected (with green tick) on the zwift apps"
- i also purchased the monthly subscription and showing " subscription purchase status is pending with a note stating… member since March2018 and free trial not started.
- I have also contacted the support team, who has kindly help me via chat service but also ran out of idea.
I still cant get my avatar to move…
Please to hear your thoughts and solution to this.