Cannot access dashboard using Chrome browser?

Ryan_Nesbitt · October 3, 2018, 3:47pm

Hi, Using chrome i just get the loading icon when trying to login and access my dashboard.
I’ve tried clearing my cache.

Any ideas?

Thanks
Ryan!

David_Sack_50 · October 3, 2018, 5:32pm

Try turning off your browser add ins. I had a youtube caching app that caused the same type of issue.

Vincent_Williams1 · October 5, 2018, 1:44am

Hey Ryan, are you still just getting the loading icon?

Ryan_Nesbitt · October 5, 2018, 12:56pm

I am, I’ve tried clearing the cache and disabling all extensions. I’ve also removed icloud sync from my desktop in case that was related to the issue. No change

Vincent_Williams1 · October 6, 2018, 12:49am

Are you able to access the site in another browser?

Ryan_Nesbitt · October 6, 2018, 8:01am

Yes, safari no problem. I can even access it on chrome on iPhone, so really can’t nail the issue???

Mark_Middleton_DIRT · October 6, 2018, 10:39am

I also have this. Have to swap to another browser to view so just dont bother now. Waste of time

David_Kolibaba · October 6, 2018, 9:00pm

Clearing cache and cookies should resolve this problem, but you should also be able to see the site by switching to private browsing or incognito mode or by using a different web browser. If our website is affected, it’s likely other websites will be affected too.

I wouldn’t necessarily recommend this because it clears absolutely everything in your browser, but Google has an article on resetting Chrome to defaults that should work if no other option does.

Ryan_Nesbitt · October 12, 2018, 10:53am

Not even incognito mode worked. Just so you are aware, this doesn’t affect any other sites i visit???

Ryan_Nesbitt · October 19, 2018, 11:17am

So, I’m now getting the same issue across multiple devices and browsers. First it was chrome on my mac, now i’m getting it on safari on my mac, and also just noticed it’s happened on chrome on my ipad!

Can someone tell me that it’s not just my cache but possibly something at Zwift HQ!!

Thanks

S_igma · February 18, 2019, 7:10pm

Same problem here as well with Chrome 72 under Mac OS X.

Was working fine with Chrome 71, but something obviously broke down with the upgrade to version 72 under Mac OS X.

Still works fine with other browsers or with 72 under Windows 10. It’s not an extension or cache problem.

Klaus_Moller_DBR · March 1, 2019, 11:12am

same problem here.

Mikael_Jonsson · March 5, 2019, 7:29am

Same here with Chrome on both mac and pc.
Have to use safari or internet explorer.
but this is only on my page, other pages on zwift.com works as they should…

Edit… Can’t load my.zwift.com on chrome for Android either.

/Mikael

S_igma · March 28, 2019, 10:29am

Now getting the same problem under Windows and OS X, various browsers and systels, regardless of add-ons, cache/cookies cleaning…and I’m only getting this problem with the Zwift dashboard. Only way to get it working correctly is through iOS, Safari or Edge.

It’s obviously a Zwift dashboard issue.

Hello Zwift ???

Gerrie_Delport_ODZ · March 28, 2019, 12:23pm

Are you referring to the lack of the hamburger button? I also have that problem today.

Only way to get to the forum is if you know the adress: https://forums.zwift.com/

Wietse_van_den_Brink · April 23, 2019, 7:38am

Same over here. With Chrome on MacOS I get a white screen. Safari does display everything correctly.

A.S.WEBB · April 23, 2019, 10:11am

I have latest version of Chrome on PC and cant get it to load unless I use Incognito mode. Copy their address, load incognito mode and paste that address in there, thats how I got it to work.
I have reported to Zwift many times but no fix.
Firefox web browser works, so does Microsoft Edge.
As others say, no problem anywhere else… just Zwift!

Gerrie_Delport_ODZ · April 23, 2019, 12:54pm

I am using Chrome as we speak.

Did you try to clear the cash, cookies and browser history?