Can’t remove zwift run pod from attachment

Hi! I we just received our zwift run pod yesterday and I can’t seem to get it to come off the attachment. When we took it out of the box we couldn’t get it to unclip. We followed the instructions and I’m turning pretty hard and it isn’t coming off. I don’t know if I should twist it harder because I don’t want to break it. Please let me know if anyone knows how to fix this.

Definitely turning it anti-clockwise Oliver?

Yep! I had my dad try too, no luck. We’re getting a replacement, Eric min said that it is likely a defect.

1 Like