Can’t insert stem

Zwift ride just arrived and I was so excited to set it up until I realized I couldn’t insert the stem due to some misalignment inside the stem area. Has anyone else had this issue?

Send your picture to support@zwift.com

Ive seen this reported on the forums before, it was the small tabs at the top of your picture inside the post that prevented it from fitting. I think they were ableto bend them back slightly to get it to fit, but you should ask support about it first.