# Can not log in on Windows app, but works fine for Android + iOS

**URL:** <https://forums.zwift.com/t/can-not-log-in-on-windows-app-but-works-fine-for-android-ios/99420>\
**Category:** Bugs and Support\
**Created:** [September 1, 2019, 9:42am UTC](https://forums.zwift.com/t/can-not-log-in-on-windows-app-but-works-fine-for-android-ios/99420 "2019-09-01T09:42:09Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![KimEmil](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/kimemil/32/55102_2.png) [@KimEmil](https://forums.zwift.com/u/KimEmil)\
**Post date:** [September 1, 2019, 9:42am UTC](https://forums.zwift.com/t/can-not-log-in-on-windows-app-but-works-fine-for-android-ios/99420/1 "2019-09-01T09:42:09Z")

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Hi all,

I’m new to Zwift, though I tried it a couple of years ago, where it worked fine on my laptop, but decided to go with another vendor.

Now I reinstalled the app on my Windows 10 machine, I can log in on the first screen, then hit ‘lets go’ and then I cannot log in to the ‘game’ from there. It works perfectly fine on Android and iOS/iPad.

I have tried with both VPN enabled and disabled, I have tried to delete the prefs.xml file.

What am I doing wrong here?

Br Kim