I have recently been having the same troubles. My specs:
- Apple TV
- Tacx Flux 2 (me)
- Tacx Flux S (wife)
- Galaxy S8 for Companion App
My setup has been working great for the past 8 months since I got onto Zwift. Now, all of a sudden, and seemingly too close to be considered coincidence, I have experienced bluetooth connection loss on regular rides, training plans, and TDZ rides ever since TDZ came out.
On my rides and training plans I am usually able to go into the pair menu, remove the trainer, re-add, and in 15 seconds I am pedaling again. However, TDZ Stage 3 today, La Reigne, 1.5 hours - 20km - 900m in, and my trainer drops, as it has been doing at least once every ride for the past week or so. I go into pair and no matter what I do I get No Signal. Absolutely nothing in my setup has changed.
- I try to hop on my wife’s Tacx Flux S just to pound out the last 300m climb. As soon as I select her trainer, No Signal as well.
- I unplug both our trainers and plug mine back in. It sees my trainer again. I select it. No Signal. My HRM is fine though.
- I load up my Tacx Utility App - it immediately sees my trainer is on and active. I connect and give the pedal a small spin and it detects speed and cadence. I close the app and force shut it down as I always do to ensure it is not running in the background creating cross-connectivity issues.
- I do an internet speed test. 100+Mbps d/l ; 11+Mbps u/l - all good.
So, internet - check, trainers showing up and connecting to other apps (Tacx Utility) - check, both trainers showing as No Signal as I attempt to repair during this ride. I can only determine that the point of fault is the Apple TV as it is highly unlikely both trainers would coincidentally have the same problem.
I reluctantly end my ride, unable to complete La Reigne for the badge and also unable to complete TDZ Stage 3. Needless to say I was fuming. I close out the program, reopen, and all of a sudden my trainer connects just fine and ready to ride.
Afterwards I go to the App store on my Apple TV just to have a look at the Zwift App and I see there is an update available. I found that odd as I find it always updates on its own. I do the update and have not ridden since.
So…
- Anyone have similar issues as of late (i.e. around when TDZ started)?
- Anyone know if this random update you have to install yourself fixes the problem?
- Anyone know where I can go to look at these updates and see the dev logs for what they are actually updating?
Thanks for any help. My last week of riding has been extremely frustrating with at least one drop per ride. All I get from Zwift so far is the generic “maybe you have too many BLE devices in the area” response. I wrote them an email with this same info and am hoping to hear back soon…
Cheers,
Joe