# Bluetooth connection failure

**URL:** <https://forums.zwift.com/t/bluetooth-connection-failure/615428>\
**Category:** Bugs and Support\
**Created:** [November 7, 2023, 11:02am UTC](https://forums.zwift.com/t/bluetooth-connection-failure/615428 "2023-11-07T11:02:11Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![PHILEAS\_TROLEDO](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/phileas_troledo/32/497007_2.png) [@PHILEAS\_TROLEDO](https://forums.zwift.com/u/PHILEAS_TROLEDO)\
**Post date:** [November 7, 2023, 11:02am UTC](https://forums.zwift.com/t/bluetooth-connection-failure/615428/1 "2023-11-07T11:02:11Z")

</div>

hello everybody,  
I just bought a Zwift Hub One on 3/11/23 and I can’t use it with the Zwift application …  
I have the bluetooth connections displayed normally on the mac home screen on startup and the blue led lights up fixed on the home trainer.  
As soon as I start pedaling, the hub’s LED flashes alternately in red, blue and green, but my Mac’s screen doesn’t display the cadence or power, and my avatar doesn’t move.  
I have no pedaling resistance … … However, I can display my heart rate with my Garmin bluetooth belt and the Zwift Click … I’ve updated the firmware for the Hub and the Zwift Click. I’ve also tried ANT mode with a Garmin key, it’s recognized but I’m having the same problems! Could the Hub hardware be faulty? Just so you know, I also use a Tacx Neo, which connects and works without a hitch. Please help me to solve this problem.  
Best regards.

 ![APPAREILS COUPLES](https://global.discourse-cdn.com/gozwift/original/4X/9/6/f/96f0e97fc64d5cd4d8ef8a03ba559a87f9530ea0.jpeg)  
 ![ZWIFT HUB A3E9](https://global.discourse-cdn.com/gozwift/original/4X/4/3/3/433bc2a29964ba661e5f9e73fc8ba1b08a300fcb.png)  
 ![IMG_5525](https://global.discourse-cdn.com/gozwift/original/4X/7/6/8/768c5c10c8f09923ceb113f4a6b7cf2b94621e5d.png)

---

<div class="post-metadata">

**Author:** ![Malcolm\_Edwards](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/malcolm_edwards/32/527492_2.png) [@Malcolm\_Edwards](https://forums.zwift.com/u/Malcolm_Edwards)\
**Post date:** [November 8, 2023, 5:29pm UTC](https://forums.zwift.com/t/bluetooth-connection-failure/615428/2 "2023-11-08T17:29:25Z")

</div>

I used a ant + with an adapter to iPhone through companion app on to get extra blue tooth works great  
I connected zwift trainer, steering,hub speed gear controler Apple watch heart rate monitor  
All work ok speed and cadence sensors shows up 6 things confected at top of screen  
I also have Apple TV