BKool trainer not adjusting in ERG mode

My BKool trainer is not adjusting when I have it in erg mode. I think I might have been at one point but something happened. I haven’t had it for long and I got it secondhand. As far as I’m aware its had the ANT+ FEC update as it shows as being controllable but when I do a workout and try and increase my cadence the resistance remains too high and I end up pushing more watts than I’m supposed to and still don’t hit the cadence I’m aiming for. Anyone have any troubleshooting advice? I’ve looked online for support and I’m not finding any through BKool

Hi @Dory_B, welcome to the forums.

Which bkool trainer do you have? There is some info on zwiftinsider about them.