This has happened to me twice. I use two different laptops to ride on Zwift. If have not shut down zwift on laptop A, then ride on laptop B, then go back to laptop A and ride, my upgrade KMs, or actual upgrades, are lost. The two examples are that I did an event on laptop B, giving me my first ~50 KM to an upgrade. I then went to laptop A and those KMs were gone. Then about a week later, I unlocked the second upgrade on laptop A, then on my next ride on laptop B I was back to halfway to upgrade two. Is there are way to get the ‘credit’ for those rides back, get me back the upgrade, and ‘credit’ me back those missing upgrade KMs?
To have Zwift open on more than one device is a known issue - Zwift servers cannot handle it.
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Credit for missing activities may be obtained by contacting support. There’s nothing you can do to correct it without their assistance.
The practice of leaving the game running on two devices is unsafe and must be avoided.