On my ride on Nov 1 my power meter was acting erratically for approximately 5 minutes with power readings spiking due to a battery dying in my power meter. This has caused my racing category to be raised incorrectly. I deleted the ride but the power curve calculations remain in my record. I am now hosed up on my WTRL team. Is there any way to contact Zwift to have the bad file removed? I tried to contact Zwiftpower@zwift.com and got crickets.
Hi @Scott_Decker, this is Monica. I want to express my gratitude for sharing your issue on the forums. I understand how important it is for you to resolve the issue with your power meter’s battery that caused your category to be raised incorrectly. I would like to thank you for trying to delete your power curve in order to solve your issue. To help you with this matter, please reach out to us at support@zwift.com.